Privacy Policy

iProHR of India is a Streamline Your Customer Relationships, Elevate your business with our intuitive HR software, designed to harmonize sales, marketing, and customer service. Enhance customer experiences, boost productivity, and drive growth with iProHR's cutting-edge features."

Customer Relationships Management software Platform for Startups, Micro, Small and medium size businesses This summary provides key points from our privacy notice and serve as caveat to the key information in terms of nature of data we secure, the purpose the data is processed for and privacy law governing the data security, storage and confidentiality to be maintained.

1. NATURE OF DATA COLLECTED

a. Personal Information: We collect personal information voluntarily submitted or wherein consent is tendered at the time for availing services in order to procure the data for the specific purpose as mentioned in the terms of services or relating with the terms of the service. The personal information procured for the purpose of the services includes name, phone number, email address, registered residential address or office address, designation, organization and entity incorporation details, date of birth, nature of the business or employment, and other general information’s as shall be required for profiling.
b. Sensitive information includes financial information’s or documents of the concerned user, which includes customer and any other related information subject applicable or applied to the subject in accordance with the law, any financial or legal documents or agreements executed and registered under the law, documents filed or submitted with the concerned government departments or authorities under the provisions of Indian Law, Aadhar and Pan Card details, Institutional credentials from the professional individuals such professional enrollment number or registration number with the regulatory bodies as or any other cards bank information’s or data provided by the financial institution, government institutions or government authorities or any other residuary data submitted by the User to us which is essentially confidential , distinguished and privileged in its nature
c. Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number such as debit card or credit card number. h. Ig. In the event, payment is credited through third party payment aggregator or UPI aggregators, the privacy policy of such third-party aggregator shall be harmoniously applicable to the extent consistent with put privacy policy and confining to the payment process mechanism and transmission of financial data, if any third party are involved in the payment linkage.
d. Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.
e. Mobile Device Data. We automatically collect device information), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed
f. Automated Collection: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services. We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes
g. Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).

2. DATA PROCESSING.

a. We process your information through an internal data processing system which is encrypted and electronically secured by high cyber security protection applications and third-party service agents to enable strict security checks and protection from any third-party malware or dysfunctional or corrupt virus applications or links. This internal data processing mechanism is essential to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
b. We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
(i) To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order
(ii) To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
(iii) To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
(iv) To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
(v) To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
(vi) To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
(vii) To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
(viii) To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
(ix) To post testimonials. We post testimonials on our Services that may contain personal information.
(x) To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
(xi) To administer prize draws and competitions. We may process your information to administer prize draws and competitions.
(xii) To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
(xiii) To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
(xiv) To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
(xv) To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

3. DATA SHARE AND TRANSMISSIONS

a. We may share information in specific situations described in this section and/or with the following categories of authorized third parties Vendors, Consultants, and Other Third-Party Service Providers who shall be acting as data fiduciary in accordance with the Digital Data Protection Act, 2023
b. We may share your data with authorized third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. The nature of the data, period of data retentions, data transfer restrictions, data retention period and specific purpose or usage of data shall be regulated by the different data protection and regulation agreements. We have contracts in place with our third parties, which are designed to help safeguard your personal information. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.
c. The categories of third parties we may share personal information with are as follows:
(i) Government Entities
(ii) Finance & Accounting Tools
(iii) Payment Processors
(iv) User Account Registration & Authentication Services
(v) Data Storage Service Providers
(vi) Data Analytics Services
d. We also may need to share your personal information in the following situations: a. Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
b. When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). We obtain and store on your device ("cache") your location. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.
c. Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
d. Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.
e. Offer Wall. Our application(s) may display a third-party hosted "offer wall." Such an offer wall allows third-party advertisers to offer virtual currency, gifts, or other items to users in return for the acceptance and completion of an advertisement offer. Such an offer wall may appear in our application(s) and be displayed to you based on certain data, such as your geographic area or demographic information. When you click on an offer wall, you will be brought to an external website belonging to other people and will leave our application(s). A unique identifier, such as your user ID, will be shared with the offer wall provider in order to prevent fraud and properly credit your account with the relevant reward.

4. COKKIES AND OTHER TECHNOLOGIES UTILISATION

a. We may use cookies and other tracking technologies to collect and store your information. b. We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
c. We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). Third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.
d. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
e. Google Analytics : We may share your information with Google Analytics to track and analyze the use of the Services. The Google Analytics Advertising Features that we may use include: Google Analytics Demographics and Interests Reporting, Google Display Network Impressions Reporting and Remarketing with Google Analytics. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

5. DATA RETENTION

a. Post registration for availing the services, we shall be storing data, records, documents and information’s for minimum period of 5 (five) years from the date of termination of the service or revocation of the services, as per the terms of the Agreement. The data retention period shall be a minimum of 5 years subject to the data deletion request submitted by the subject user.
b. In the event, we receive any data deletion request, we shall delete the data which was provided by the subject user during availing the services, and which are privileged and special in nature, however, the documents manufactured and created by us shall not be deleted and shall be retained for the period of minimum 5 Years. We will only keep your personal information for as long as it is necessary for the purposes set out in this policy , unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
c. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. DATA PROTECTION.

a. We aim to protect your personal information through a system of organizational and technical security measures
b. We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
7. DATA COLLECTION FROM MINORS a. We do not knowingly collect data from or market to children under 18 years of age.
b. We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@iProHR.in

8. DATA PRIVACY RIGHTS

a. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence. Some notable and fundamental data privacy rights under the provisions of Digital Data Protection Act, 202, applicable within territory of India are follows:
(i) Right to information: The User /data subject shall have the right to information to ascertain the manner and mode of data processed, nature of data obtained and retained, data retention period, purpose of the data retained for, and data transmissions effected and data fiduciary who accessed the data.
(ii) Right to withdraw consent- The data subject shall have the right to withdraw the consent granted for the data privacy provided the right to withdraw shall not affect or absolve the data subject form the surviving liability as shall be required to be performed under the terms and conditions of the service and law in force.
(iii) Right to correction and erasure: The data subject shall have the right to correct the data and may exercise its right to erase or delete the data which are provided by the data subject to the data fiduciary
(iv) Right to grievance redressal: In the event any dispute arises in terms of data privacy, the data subject or user shall email or write a letter to the data fiduciary seeking redressal of the data dispute. We shall be undertaking all the necessary steps in order to ensure that the data grievances are redressed in a timely manner.
(v) Right to nominate: The data subject shall have right to nominate any other individuals to exercise the rights in the event of death or incapacity of the data subjects.

b. If you have questions or comments about your privacy rights, you may email us at privacy@iProHR.in

9. CONTROLS FOR DO-NOT-TRACK FEATURES

a. Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

10. UPDATES TO DATA PRIVACY POLICY

a. We will update this notice as necessary to stay compliant with relevant laws.
b. We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this privacy notice. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.
c. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

11. MISCALLENOUS

a. The data privacy norms shall be in addition to the provisions of the Digital Personal Data Protection Act, 2023.
b. We or Data Fiduciary shall have the discretionary power to ensure data security, accuracy, prompt breach notifications, and data erasure upon consent withdrawal and to under the prompt corrective measures in the event any uncontrolled or unauthorized third-party interference or attack on data privacy system, to ensure data protection measures to ensure privacy of the data
c. We shall be appointing a data protection officer in order to receive and redress the data breach complaints in a timely manner provided the complaint specifies the nature of grievances and cause of the same.
d. We shall be at liberty to amend the privacy law in order to comply with the law and disclose the data pursuant to the judicial order and government orders, if concerning the data we hold, which shall be mandatory to disclose as a matter of compliance.
e. We shall undertake all the corrective measures in order to ensure that necessary steps are undertaken to comply with the law of the land.

12. CONTACT US

a. If you have questions or comments about this notice, you may email us at privacy@iProHR.in or contact us by post at: IBG Infotech Pvt Ltd, IBG House, Sharv Plaza, Hadapsar Pune, Maharashtra 411028, India

13. DATA COLLECTION REVIERW AND TRANSAPRENCY

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.